1. How long will it take to receive my order?
Please allow approximately 10 business days for personalization and production. Shipping time is additional. Rush service may be available for time-sensitive orders. Please contact us before placing a rush order to confirm availability and completion date.
2. How much text can I put on my award?
The amount of engraving depends on the size and style of the award. A typical line contains approximately 4–6 words, while smaller awards may accommodate fewer words. Too much text can reduce readability. Additional engraving or complex layouts may incur additional charges.
3. Are engraving and logo setup included? Can I receive a proof?
Standard engraving and setup for one logo are included with most awards. Additional logos, signatures, complex layouts, lists of names, or special language setup may incur additional charges.
A layout/proof can be provided for approval upon request. Multiple proofs or extensive revisions may incur additional charges and may increase production time.
4. What shipping methods are available?
UPS Ground is our standard shipping method. Expedited services may also be available. A valid street address is required for UPS delivery. Additional charges may apply for Alaska, Hawaii, Puerto Rico, APO/FPO addresses, and expedited delivery.
5. Is my order protected against shipping loss or damage?
Orders are protected against loss or damage during shipping, subject to applicable carrier requirements. Please inspect your order promptly upon delivery and contact us if there is a problem.
6. Will I be charged for redelivery or an incorrect address?
Additional charges may apply when an order must be redirected or reshipped because an incorrect or incomplete delivery address was provided. Carrier address-correction or redelivery charges may also be passed on to the customer.
7. Do I have to pay sales tax?
Applicable sales tax will be charged as required by law. Tax-exempt customers should provide a valid exemption certificate or other required documentation.
8. Can I change or cancel my order after submitting it?
Contact us as soon as possible. Orders may enter design or production shortly after they are received. Changes or cancellations requested after work has started may incur design, engraving, material, or production charges.
9. What happens if there is a mistake on my order?
Please contact us as soon as possible. If M&M Awards made the error, we will work with you to correct it at no additional charge. If incorrect information was submitted or approved by the customer, replacement, re-engraving, and shipping charges may apply.
10. Can I approve my artwork before production?
Yes. You may request an artwork proof before production. Please carefully review names, spelling, dates, logos, quantities, and layout before approving your proof. Production may begin after approval is received.
11. Does M&M Awards use an AI Assistant?
Yes. M&M Awards may use an AI-assisted customer service system to answer calls, collect order information, assist with common questions, provide order-related updates, and route customers to our team when needed.
Our AI Assistant identifies itself as an AI assistant when handling a call. You may request assistance from a staff member. Calls may be recorded for quality, training, and customer service purposes.
Our team is happy to help with your order, artwork, engraving, or product selection.
Phone: 972-660-4442 | Email: sales@mmawards.com